Royal Shipping, Payments and Returns
Shipping:
In-Store Pick Up- Choose the in-store pick up option and we will have your order ready within 2 hours during regular business hours. Orders placed on weekends will be ready for pick up the following Monday.
Take Advantage of our FREE shipping on orders over $99 before tax within Canada. For orders under $99 a flat rate of $20 will be applied. We ship using Canada Post Expedited Service which includes a tracking number so you always know the status of your order.
Processing Time: Please allow 1 – 3 business days for our team to pick, pack, and prepare your order. Once your package has been shipped, an email confirmation and tracking number will be sent to you.
Estimated delivery times (after Processing Time) via Canada Post Expedited:
British Columbia 1-2 days
Alberta 3-4 days
Saskatchewan 4-5 days
Manitoba 4-5 days
Ontario 5-6 days
Quebec 7-9 days
Prince Edward Island 7-9 days
Nova Scotia 8-9 days
New Brunswick 9-10 days
Yukon 7 days
Northwest Territories 6-7 days
Nunavut 9-10 days
Shipping Information for United States: Free Expedited Parcel USA (10 – 14 Day) Shipping for orders over $149 anywhere in the US. Vitamin King uses Canada Post and a tracking number is included.
Payments:
VitaminKing.com accepts MasterCard, VISA, PayPal and American Express.
Returns & Exchanges:
It's important to us that you are happy and satisfied. We accept returns for unused, unopened items for any reason within 30 days of the purchase date. Please Contact Us and a Vitamin King customer service representative will help you with the procedure. Certain items, such as cosmetics, body care, sanitary or personal care items and clearance items are not eligible for return. Returns more than $50 are subject to a 15% restocking fee.
In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Vitamin King. All returns require prior email authorization and completed return form.
